Last updated: 01/01/2026
1. Introduction
Welcome to Lifebetic.
These Terms and Conditions govern your use of our website, products, services, and applications operated by Lifebetic Global SARL, a Moroccan company, with ICE: 00386822000094, represented by its CEO, Achraf El Hamraoui.
By accessing or using our services, you agree to be bound by these Terms.
2. Scope of Services
Lifebetic provides:
- Physical products (e.g., isothermal insulin bags and accessories)
- Digital products (e.g., eBooks, glucose tracking logs, guides)
- Educational content via Lifebetic Academy
- Mobile and web applications (e.g., GlucoSync, Sweetmatch, GlucoNutrition, GlucoFit)
- Health-related informational content
3. Medical Disclaimer
Lifebetic does not provide medical advice.
All content, products, and services are for informational and educational purposes only and do not replace professional medical consultation, diagnosis, or treatment.
You should always consult a qualified healthcare provider regarding your condition.
4. Eligibility
By using our services, you confirm that:
- You are at least 18 years old, or
- You are using the service under supervision of a legal guardian
5. Orders & Payments
- All orders are subject to availability and confirmation
- Prices are displayed in [currency] and may be updated at any time
- Payments must be completed before order processing
- Lifebetic reserves the right to refuse or cancel any order
6. Shipping & Delivery
- Delivery times are estimates and may vary
- Lifebetic is not responsible for delays caused by third-party carriers
- Risk of loss transfers to the customer upon delivery
7. Returns & Refunds
- Physical products may be returned within 365 days if unused and in original condition
- Digital products (eBooks, downloads) are non-refundable once accessed or downloaded
- Refund policies may vary depending on the product and will be specified at checkout
8. Digital Products & Intellectual Property
All content provided by Lifebetic, including:
- eBooks
- Training materials
- Application content
- Website content
is protected by intellectual property laws.
You may not:
- Copy, reproduce, distribute, or resell content without permission
- Share digital products publicly or commercially
9. Use of Applications
When using our apps (GlucoSync, etc.):
- You are responsible for the accuracy of the data you input
- Lifebetic is not liable for decisions made based on app data
- Apps are tools for support, not medical devices unless explicitly stated
10. Limitation of Liability
To the maximum extent permitted by law:
Lifebetic shall not be liable for:
- Any indirect, incidental, or consequential damages
- Health outcomes related to the use of our products or services
- Data inaccuracies entered by users
11. Privacy
Your use of our services is also governed by our Privacy Policy.
We are committed to protecting your personal data in accordance with applicable laws.
12. Modifications
Lifebetic reserves the right to update or modify these Terms at any time.
Users will be notified of significant changes where applicable.
13. Governing Law
These Terms are governed by the laws of Morocco.
Any disputes shall be subject to the jurisdiction of Moroccan courts.
14. Contact
For any questions regarding these Terms:
Lifebetic Global SARL
Email: [email protected]
Website: www.lifebetic.com
