Last updated: 01/01/2026
1. Overview
This Shipping Policy outlines how orders placed on www.lifebetic.com are processed, shipped, and delivered by Lifebetic Global SARL.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing times may be slightly extended
3. Shipping Locations
We currently ship:
- Within Morocco
- Internationally (selected countries – availability may vary)
If your country is not available at checkout, please contact us at [email protected]
4. Delivery Times
Estimated delivery times:
- Morocco: 1–3 business days
- International: 5–12 business days
⚠️ Delivery times are estimates and may vary depending on:
- Carrier delays
- Customs processing
- Local conditions
5. Shipping Fees
- Shipping costs are calculated at checkout based on destination and order weight
- Free shipping may be offered during promotions
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can track your shipment through the carrier’s website
7. Customs, Duties & Taxes (International Orders)
- International orders may be subject to customs duties, taxes, or import fees
- These charges are the responsibility of the customer
- Lifebetic is not responsible for delays caused by customs
8. Delivery Issues
Incorrect Address
- Please ensure your shipping address is accurate
- Lifebetic is not responsible for orders shipped to incorrect addresses provided by the customer
Failed Delivery / Unclaimed Packages
- If a package is returned due to failed delivery, additional shipping fees may apply for reshipment
9. Damaged or Lost Packages
If your order arrives damaged or is lost:
- Contact us within 48 hours of delivery (or expected delivery date)
- Provide photos and order details
We will investigate and provide a suitable solution (replacement or refund if applicable)
10. Split Shipments
In some cases, your order may be shipped in multiple packages depending on product availability.
11. Contact
For any shipping-related questions:
Lifebetic Global SARL
Email: [email protected]
Website: www.lifebetic.com
