Last updated:01/01/2026
1. Overview
At Lifebetic, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be accepted.
This policy applies to all products and services offered by Lifebetic Global SARL via www.lifebetic.com.
2. Physical Products (Accessories)
We accept returns for physical products (e.g., insulin bags) under the following conditions:
- The request is made within 7 days of delivery
- The product is unused, in original condition, and in its original packaging
- Proof of purchase is provided
Non-Eligible Returns
Returns will not be accepted if:
- The product has been used or damaged
- The return request is made after the allowed period
Return Process
To initiate a return, contact us at:
[email protected]
Include:
- Your order number
- Reason for return
- Photos (if applicable)
3. Refunds (Physical Products)
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
⚠️ Shipping fees are non-refundable, unless the product is defective or incorrect.
4. Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrect (wrong item sent)
5. Digital Products (eBooks, Guides, Downloads)
All digital products are non-refundable once:
- The product has been downloaded, accessed, or delivered
This is due to the intangible nature of digital content.
6. Applications & Services
For mobile or web applications (e.g., GlucoSync, Sweetmatch):
- Free features are provided “as is”
- Any paid features (if applicable) are non-refundable once activated, unless required by law
7. Order Cancellation
- Orders may be canceled before they are shipped
- Once shipped, the order falls under the return policy
8. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos as evidence
We will arrange a replacement or refund at no additional cost.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- If the issue persists, contact us at [email protected]
10. Contact
For any refund or return requests:
Lifebetic Global SARL
Email: [email protected]
Website: www.lifebetic.com
