Last updated: 01/01/2026
1. Introduction
Welcome to Lifebetic.
This Privacy Policy explains how Lifebetic Global SARL (ICE: 00386822000094), a Moroccan company represented by its CEO Achraf El Hamraoui, collects, uses, and protects your personal data when you use our website, products, services, and applications.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of data:
a. Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
b. Account & Usage Data
- Login details (if applicable)
- App usage behavior
- Preferences and interactions
c. Health-Related Data (Sensitive)
- Blood glucose entries
- Nutrition and activity data
- Diabetes-related logs (via apps like GlucoSync, etc.)
⚠️ This data is collected only when voluntarily provided by you.
d. Payment Information
- Payments are processed securely by third-party providers (e.g., Stripe, PayPal)
- Lifebetic does not store full payment card details
e. Technical Data
- IP address
- Device type
- Browser type
- Cookies and tracking data
3. How We Use Your Data
We use your data to:
- Process orders and deliver products
- Provide and improve our services and applications
- Personalize your experience
- Offer customer support
- Send important updates and communications
- Analyze performance and improve our platform
- Ensure security and prevent fraud
4. Health Data Disclaimer
Health-related data collected through our apps is:
- Used only to provide insights and improve user experience
- Not used for medical diagnosis or treatment
- Never sold to third parties
You remain fully responsible for how you use this information.
5. Sharing of Data
We may share your data with:
- Service providers (hosting, payment processors, delivery services)
- Analytics tools (e.g., Google Analytics)
- Legal authorities if required by law
We do not sell your personal or health data.
6. Data Storage & Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers
- Encrypted communications (SSL)
- Restricted access to sensitive data
However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable laws, you have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Object to processing
To exercise your rights, contact us at: [email protected]
8. Cookies
We use cookies to:
- Improve user experience
- Analyze traffic and performance
- Support marketing and advertising
You can control cookies through your browser settings.
9. Third-Party Services
Our services may include links or integrations with third-party platforms (e.g., payment gateways, analytics tools).
We are not responsible for their privacy practices.
10. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
11. Children’s Privacy
Our services are not intended for children under 13 without parental consent.
We do not knowingly collect data from minors without authorization.
12. Changes to This Policy
We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised date.
13. Contact
For any questions regarding this Privacy Policy:
Lifebetic Global SARL
Email: [email protected]
Website: www.lifebetic.com
